We apologies if there has been an error with your order and you have received an incorrect item.
If there is an item missing from your order, please report this to our customer services department by the email link below, and we will investigate the issue further for you.
If an item is missing, please check the parcel it has arrived in for any damage or any signs that this has been tampered with. Upon receipt of the package, if you see any damage to the packaging or it appears to have been tampered with, please check the contents before signing for the parcel. If a package is left without you signing for it, please take photos of any damage.
Please ensure the item is not marked ‘coming soon’ on your invoice (if this is the case, the item will be posted to you in a separate package).
Please also check that the item has not become caught within the package, as small items can sometimes become entangled in the inner paper of void fill packaging.
We aim to process and pack your order as soon as possible to get it on its way to you.
There is a small amount of time where we may be able to amend your order; however, we are only able to amend certain things.
We might be able to amend your address or cancel an item that you have ordered.
If you wish to amend an order, contact us via the email link below, title email 'Amendments To Order' as the reason, and we will try and action for you.
We endeavor to package items as securely as possible. WE pride ourselves on giving you an elegant, royal, and elite experience.
via the link below.
Alternatively, you can send a Direct Message via our Facebook or Instagram to (@dfeldermua) with the above information and we will get back to you as soon as possible.
Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.
AWWW, THAT IS SAD!!!
Our aim is to process and pack your order as soon as possible to get it on its way to you.
There is a minimal amount of time after an order has been placed when we may be able to cancel your order, but this is not guaranteed.
If your order has been picked and packed, or if you have received a 'Your order has been SENT' email, then, unfortunately, we will not be able to cancel the order at that stage.
If you wish to cancel an order, contact us via email link is below, title the email 'Cancel my order' as the reason, and we will do our best to action this for you.
IF PACKAGE IS ALREADY SHIPPED, A RESTOCK FEE OF 30% WILL APPLY, AND YOU ARE RESPONSIBLE FOR RETURN SHIPPING FEES.
We know you QUEENS AND KINGS can’t wait to bag the latest products from your fave brands, which is why we sometimes sell items on a pre-sale. This is because although the products aren’t in yet or a high demand, we know it’s not long until they will arrive and we don’t want you to get antsy while you’re waiting.
But don’t worry, if you shop a pre-sale, your product is all yours and we will let you know when it will arrive as soon as we can.
Shipping is normally a few day before pre-sale is over so you will receive your item on the end of the pre-sale date.
ALL SALES ARE FINAL. FOR ANY REASON THERE IS AN ISSUE AND YOU DID NOT RECEIVE AN ELITE EXPERIENCE CALL OR EMAIL US ASAP!!!!!!!